Privacy Policy

Last updated: 8/22/2025

To Maintain and Improve the App

Welcome to Gated. This Privacy Policy explains how Gated ("we," "us," or "our") collects, uses, shares, and protects information in relation to our mobile application, the Gated Resident App (the "App"). This policy applies to all users ("you" or "your") of the App.

Your privacy and the security of your data are of utmost importance to us. By using the Gated Resident App, you agree to the collection and use of information in accordance with this policy.

Information We Collect

To provide and improve our services, we collect the following types of information:

Personal Identification Information: This includes your full name, email address, phone number, and property/unit number.
Household Information: You may provide information about other members of your household and vehicles associated with your unit to facilitate access and management.
Visitor Information: When you add a visitor, we collect their name and the designated access times and dates.
Financial Information: For the purpose of monthly dues management, we may collect information related to your dues, such as bank transfer receipt details that you choose to upload. Gated does not collect or store your full credit card or banking information directly.
Communications Data: We collect information you provide when you report an issue, send messages to community administrators, or respond to announcements.
Digital Documents: We store documents that you review and sign digitally through the App.
Usage and Device Information: We automatically collect information about how you use the App and the device you use to access it, such as your IP address, device type, operating system, and app usage statistics.

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Core Services: To manage visitor access, facilitate monthly dues management, facilitate communications between you and your community administration, and enable emergency assistance requests.
To Maintain and Improve the App: To understand how our users interact with the App, troubleshoot issues, and develop new features.
For Security and Verification: To verify your identity, secure your account, and maintain the safety and security of the community.
To Communicate With You: To send you important notifications, announcements from your community management, and respond to your inquiries.

Who We Share Your Information With

Your information is shared with specific parties to ensure the proper functioning of your community's management and security systems.

Your Community Administrators: This is a critical part of how Gated works. Your designated community administrators (which may include your Property Management company, Homeowners Association (HOA), or Strata Board) have access to the information you provide in the App. This is necessary for them to manage community operations, verify residents, oversee security, manage financials, and communicate with you effectively.
Gated Personnel: Authorized Gated personnel may access your information to provide technical support, troubleshoot issues, and maintain the App's infrastructure. Our access is governed by strict internal privacy and security protocols.
Third-Party Service Providers: We may share your information with trusted third-party vendors who perform services on our behalf, such as data hosting. These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

We do not sell your personal information to third parties.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. All data is transmitted over secure channels (SSL) and stored in encrypted databases. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy and to comply with our legal obligations.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy within the App and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]
Website: www.gatedcaribbean.com

GDPR Compliance

For users in the European Union, we process your personal data in accordance with the General Data Protection Regulation (GDPR). You have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.